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Returns & Exchanges

{Returns & Exchanges}

At The Clothesline our biggest goal is to well serve our loyal customers. If you're not completely satisfied with your order, we will do everything we can to fix it!

FOR ALL RETURN/EXCHANGE QUESTIONS EMAIL::

returns@yourclothesline.com

We will no longer take return/exchange inquiries on our facebook page or my my personal facebook. It is too hard to keep track of it all when we don't have one designated place for returns.

If you were sent incorrect items, you are missing items from your order, or for any other issues with items please send an email to returns@yourclothesline.com as soon as possible so we can get that mishap sorted out for you! 

Here is a simple run-down of the rules and procedures for returns:

•Items can be returned for STORE CREDIT ONLY, issued to your comment sold account if you purchased from a live sale or the email address you used to create an account with on our website yourclothesline.com.  If you purchased from the website or in store you will be issued store credit. WE DO NOT ISSUE REFUNDS unless an item is out of stock in which case a refund will be sent back to the payment method you used. Please note it can take 5-7 business days for the payment to reflect in your account.

•All returns must be received within 14 days of the order date & request must be sent via email to returns@yourclothesline.com

•Anything purchased at a discounted price is a FINAL SALE and is not eligible for return. Jewelry, candles & body products cannot be returned.

•Returned items must remain un-washed and unworn. Items cannot be around any kind of smoke, perfume, or pets in order to be eligible for return. 

• IMPORTANT:::
Local customers must bring items in to return or exchange. You MUST include the packing slip or receipt that was enclosed with your order.  

•Original shipping cost will not be included in the credit customer is responsible for return postage.

•SHIPPED CUSTOMERS:
Please allow us 5-7 business days to process your return once it is received.

EXCHANGES:

•LOCAL customers can exchange for the same item different size or another item. 

• NON LOCAL customers are only able to exchange for the same item different size.

•If the item you are wanting to exchange isn't available we will issue a store credit to your account.

•SHIPPED CUSTOMERS:
If you wish to exchange your item for a different size, please indicate that on the packing slip that was enclosed with your order when shipping it to us. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as a store credit on your commentsold account if purchased from a live sale or your store account on our website.

LOCAL CUSTOMERS:::
•Please bring the item you wish to exchange in during store hours and the packing slip that was enclosed with your order. Please note that exchanges are subject to availability. If the item you are needing is not in stock we can issue you store credit.

 SEZZLE CUSTOMERS PLEASE NOTE: If there is an issue with an order and you wish to return, we will issue a store credit like we would upon receiving the item. You will finish out your payment plan since it is directly through sezzle.

***We are not responsible for lost or stolen shipments, please contact your local post office. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim.***

Store Address for local returns:
1901 Energy Ct Suite 115
Gillette, WY 82718

Mailed Returns/Exchanges:
1901 Energy Court
Ste 115
Gillette, WY 82718

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